Google review replies
Direct answer
A Google review reply should be a short draft you post yourself in Google Business Profile. ChatGPT can shape the wording from the review the customer actually wrote. It must not invent a complaint, a discount, or a fact about the visit. Nobody has run this setup on a live profile yet.
For a salon, cafe, or shop that means to reply and then does not. The draft is a prompt. The post button stays with the owner.
A reply is public. It should sound like you, and it should not add a discount the review never asked for. The ChatGPT review draft is the setup. The FAQ replies are the sister habit for questions that arrive by email.
Playbooks
- Google review repliesChatGPTAbout 30 minutes to write the rules, then a few minutes a review£0 to try, or about £15 if you pay for Plus/mo
Google review replies drafted in ChatGPT
A reply to a Google review should use the customer's words and your own policy, then be posted by you. ChatGPT can shorten the tone. It must not invent a visit, a refund, or a discount. Google's help page is how replies are managed. Nothing here posts overnight. This guide has not been live-tested.
Questions
Should replies go out overnight?
No. A wrong reply sits on the public profile. The playbook is a draft you paste into Google Business Profile while you are looking at the review.
Can it offer a refund?
Only if your own written policy already says so, and you still decide. A model that invents a voucher is a promise you may have to keep.
What if the review is unfair?
You can say what happened in calm words, or you can say nothing. Do not invent a detail that was not in the visit. Google's own help page is the place for how replies are managed.