Tidio
Direct answer
Tidio is a chat widget for a small site. On 25 October 2026 the free plan was $0 with 50 billable conversations a month. Lyro, the AI agent, included a first 50 conversations for the lifetime of the account, not a monthly refill. Write the answers first. Do not let it invent a price or a refund.
A small site that already has a written FAQ and wants a widget that stops when the page is silent.
Watch out. Lyro is a separate meter from human conversations. A handoff can touch both. The first 50 Lyro conversations do not come back each month.
Write the answers on your own site first. The chat playbook refuses to let the widget invent a price, an allergen, or a refund. Email drafts from the same page live in the FAQ playbook.
Playbooks using Tidio
- Customer FAQ repliesTidioAn afternoon to write the page, then an hour for the widget£0 on the free plan, with Lyro's paid meter left off/mo
Website support chat with Tidio
A support chatbot for a small website should repeat a page you wrote and stop when the page is silent. Tidio's free plan was $0 for 50 billable conversations a month on 25 October 2026. Lyro's first 50 AI conversations were a lifetime allowance, not a monthly refill. You handle the rest. This has not been live-tested.
Questions
What did Starter cost?
On the annual view, 25 October 2026, Starter was $24.17 a month for 100 billable conversations, with 50 Lyro conversations marked one-off. The page has a monthly toggle. Read that price before you leave the free plan.
What did Lyro cost on its own?
The same page listed Lyro as a stand-alone product starting at $32.50 a month from 50 Lyro conversations, on the annual view. Do not treat that as included in the free widget.
Does the trial need a card?
The pricing FAQ said you do not need to provide a credit card for the free trial, and that the account drops to the Free plan unless you upgrade. Read the trial length on the day. It was described as seven days.