Playbook
Draft the public FAQ page from questions you already answer
Direct answer
Write a public FAQ by listing questions customers have already asked and drafting answers only from rules you supply. ChatGPT can arrange that page. You publish it. The email-reply guide and the website chat come after the page exists. The free plan was listed on 25 October 2026. This has not been live-tested.
- Time to set up
- One sitting with the questions written down first
- Difficulty
- beginner
- Monthly cost, USD
- $0 on the free plan
- Monthly cost, GBP
- £0 on the free plan
- Last tested
- Not yet tested
- Updated
- 25 October 2026
ChatGPT's pricing page on 25 October 2026 listed a free plan, available to everyone, and did not print a dollar amount for Go, Plus, or Pro. Projects were marked as included on Free. The email-reply playbook and the Tidio chat both assume this page already exists. Publishing the page on your own site has no separate fee in this guide.
GBP figures are a budgeting conversion at £1 = $1.33 and €1 = £0.86, rounded to the nearest pound, fixed for this edition on 24 October 2026. They are not a live rate and not a quote. Vendor list prices are usually quoted before tax.
Primary tool: ChatGPT
Who it is for
A shop, salon, cafe, or small site that answers the same questions every week and does not yet have those answers on a page.
Once the page is up, draft the email from it. A widget that must stop when the page is silent is the Tidio guide.
The same habit in Outlook, for the mail that is not a repeated question, is rules and a draft you send.
What you need
- Five to ten questions you have actually been asked, written in the customer's words.
- Your own answer to each one, including 'we do not do that' where that is the truth.
- Access to the page on your site where this text will go, edited by you.
Step by step
01
Write the questions from the inbox, not from a template
Open the mail or the notebook and copy questions that recur: hours, parking, deposits, delivery, alterations. If you have not been asked it, it does not go on the first version of the page. A model is good at inventing questions a business like yours might get. That is not this list.
02
Write the rule in one sentence before you ask for prose
Next to each question, one sentence you are willing to honour: the deposit, the notice you need, what you refund and what you do not. If you do not have a rule, the page says you decide case by case, or you leave the question off. Do not ask ChatGPT what the law requires. This guide does not state consumer law.
03
Arrange it in a Project that cannot add rules
Create a ChatGPT Project. The Projects article says instructions live under Project settings. Tell it to use only your sentences, to keep each answer short, and to flag a question you did not answer. Paste the list. The pricing page marked Projects on the free plan. Do not paste the customer's name, order number, or complaint history.
04
Read every answer against your sentence
If the draft added a time limit, a fee, or a promise of a replacement, and your sentence did not, delete it. Publish the page yourself in the editor you already use. A FAQ that is more generous than your practice will be the email you have to honour. The reply guide, after this, drafts mail from the page. It cannot fix a page that over-promises.
05
Point the later tools at this page only
When the page is live, the customer-reply playbook can draft from it, and the Tidio guide can point a widget at it. Both of those pages say the tool must stop when the page is silent. Do not turn the widget on in the same sitting as the first draft. Read the page on a phone first.
06
Revisit it when a real question is missing
A new question that arrives twice is a new section, written the same way: your sentence first, then the arrangement. Do not let a chat log rewrite the refund rule overnight. Complaints that mention injury, a solicitor, or a chargeback are not FAQ entries. You handle those yourself, which is also what the reply guide says.
What can go wrong
A refund rule the model thought was standard
Standard is how a page becomes a promise you did not make. Your sentence is the only source.
Pasting a real complaint, name and all
The question can be rewritten without the person. The page is public. The complaint is not.
Turning on the chatbot the same day
The widget repeats the page, including the mistake. Read it for a few real questions first. Tidio's guide says the same.
UK notes
Costs, including VAT
The recommended path is £0 on ChatGPT's free plan, as listed on 25 October 2026. Paid prices were not in that text and are not converted. Putting the page on a site you already pay for does not add a fee this guide can name. VAT on a later ChatGPT invoice would be separate from VAT on the goods the FAQ describes.
Data flow
The public page should not name customers. Do not paste a complaint that includes a name, an address, or an order into the chat on the way to a generic question. UK GDPR applies to that complaint even though the finished FAQ is marketing text. Keep the draft in your site editor, not in a shared chat link.
HMRC and Making Tax Digital
An FAQ is not a price list unless you choose to put prices on it. If you do, they have to match what you charge, including how you treat VAT, because a customer may rely on the page. This guide does not calculate tax and it does not file a return. Consumer-rights questions are for you or a solicitor, not for the model.
Practical orientation for a UK reader. Not tax, legal, or accounting advice.
Test log
Status: Pending first test
25 October 2026 · pending
Pending first test. The steps were compiled from the ChatGPT pricing and Projects pages. They have not been run on a live website.
Sources
- ChatGPT pricing — accessed 25 October 2026
- Projects in ChatGPT — accessed 25 October 2026
- ICO guide to UK GDPR — accessed 25 October 2026
Disclosure
AgentShed is independent and this playbook is not sponsored. There is no affiliate link on this page. If that changes, the link will use rel="sponsored" and a sentence beside it will say so. The verdict is not for sale.
Questions people ask
How is this different from the reply guide?
That guide drafts an email from a page that already exists. This one writes the page, from questions you have already been asked and rules you supply. Do this first.
Can it tell me the legal refund period?
No. This page does not state consumer law. You write the rule you will honour, and you get advice if you do not know it. The model must not fill the gap.
Should the chatbot go live the same day?
No. Publish the page, read it, and use it for a few real emails. The Tidio guide is the widget, and it assumes the answers already exist.
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When this page is re-tested
One email when the log changes. No sequence of lessons.